Frequently asked questions

Volunteering

How long does the training take?
Typically a year, though you may be advising clients, under supervision, after six months.

How many hours or days will I be expected to work?
As many or as few as you like. Some advisers like to work 2 or 3 days a week, others just a few hours.

Will there be support for me once I have trained?
Yes. You will not be asked to see a client, until you have had suitable training and feel comfortable to do so and there will always be a supervisor on duty to help.

What other jobs could I do in the bureau?
Plenty, from working in reception, help with IT, filing, updating records, even making tea!

Seeing an adviser

How do I know whether I need to see a specialist or not?
You will see a generalist adviser first and you will be referred to a specialist if necessary.

What happens if I already know the adviser personally?
You can ask to see a different adviser (and they can ask not to see you).

How long will I have to wait to see someone?
We are working hard to reduce waiting times, which can be up to two hours if we are very busy. We do offer telephone advice, or you can make an appointment for another day.

Can I make an appointment?
Yes, appointments are available at our bureaux in Gt Yarmouth and Wymondham.

What papers should I bring with me?
Any papers you have that are relevant to your case. If more documents are needed, you will be able to bring them to a follow up appointment.

Can I bring my children or a friend to help me?
Yes, but children must be well-behaved and not disturb other clients.

Will you tell anyone I have been to the bureau?
No, the service is completely confidential.